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Membership FAQ

need to know more about our memberships?

If you've read through our membership page and want some more detailed info, we've probably covered it below!

If you still have a question, feel free to get in contact and we'll come back to you asap 🫶

General questions

The first payment comes out as soon as you sign up. Depending on your membership choice, it will then renew every month if you are an Acolyte or every 3 months if you are in the Secret Society. Memberships renew on the same day of the month.

No! You can cancel your membership at any time, and it will end when the next renewal is due.

For Acolytes this is monthly, for the Secret Society it is quarterly.

We have a limited number of spots available that we open up once a quarter for the Secret Society.  You can join the waitlist here, and you will be emailed as soon as spaces become available. You’ll also see us post about it over on Instagram!

Alternatively, you can join as an Acolyte at any time!

All sneak peeks, access passwords, competition info etc will go straight to your email inbox, Secret Stories on Instagram or the Discord.

A lot of information tends to go through the Discord, so make sure to join here to get the most out of your membership!

Perks

Your account login recognises you as a member, and gives you access to all new collections 24 hours before they are available for general sale. You’ll be emailed about all new collections so you never miss a thing!

Immediately! You will be redirected to your membership login from the checkout, where you can manage your membership going forward.

You'll also then gain access to the Members Area, as well as all products and pages locked to members only!

We'll add you to 'Secret Stories' on Instagram within 48hrs.

Keep an eye on your emails too, as we'll send some more useful info when you join.

No. Any orders placed during early access that do not come from a Secret Society member will be cancelled. If your membership information is shared with outsiders, you risk forfeiting your membership. This doesn’t stop you sending gifts to friends!

Changes to membership

To change your membership payment details, follow the steps below:

-Log in to your account.

-Select 'manage membership'.

-Select 'see more details'.

-Select 'payment details'.

-Follow the steps emailed to you.

To change your box delivery details, follow the steps below:

-Log in to your account.

-Select 'manage membership'.

-Select 'see more details'.

-Select 'payment details'.

-Follow the steps emailed to you.

Yes! You can change your membership type at any time by following these steps:

-Log in to your account.

-Select 'manage membership'.

-Select 'see more details'.

-Select 'membership details'

-Select 'upgrade/downgrade'

You can then choose your preferred new membership type.

To cancel your membership, follow the steps below:

-Log in to your account.

-Select 'manage membership'.

-Select 'cancel membership'.

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