books and snacks tote bag filled with bookish goodies. Includes Kindle, Kindle sleeve and stationery note pad

Got a burning question?

We've probably covered it below! We've put together a super handy list of the most commonly asked questions, from shipping to sleeve care, and product stocking to PR.

Ordering + Shipping

Orders are packed and dispatched within 3-10 business days.We always aim to ship orders as soon as possible, but sometimes (especially orders over a big release weekend) it may take a little longer as we are a very small team!

Please be patient with us if this ever fluctuates, or if yours is closer to 10 than 3! We make all of our sleeves by hand and take time ensuring they arrive with you in tip-top condition!

We accept debit cards, Paper + Word gift cards, PayPal, Google Pay, Apple Pay, Clearpay and more!

UK Shipping is FREE over £50!

Under £50 is £3.99-£5.99 (depending on weight)

Tracked £6.99

International Shipping

Standard £12

Tracked £15

We ship all orders via Royal Mail.
We offer two shipping options both domestically and internationally - Tracked and non-tracked.

There is no visibility on any other shipping method at any stage of its journey. I promise we don’t hold it back for funsies, we just don’t get given any info!

Tracked shipping is often quicker to arrive (but this is not guaranteed). Note this is only once it is within the shipping network - our processing times still apply!

The method of shipping chosen, along with the destination country then determines how long the order takes to arrive following this. Typically this is 1-5 days for UK and 1-10 weeks internationally, depending on the destination.
ORDERS CAN ONLY BE TRACKED IF A TRACKED SHIPPING OPTION IS CHOSEN. There is no visibility on any other shipping method. 

Tracked shipping is often quicker to arrive (but this is not guaranteed).

Yes! We ship everywhere across this lovely planet.

Any orders outside of the UK may be subject to customs and handling fees. These are outlined and controlled by your own government and Paper and Word cannot waive or predict these potential additional costs, and are not liable to pay them (soz).

Returns are not currently accepted unless faulty. If you have received a faulty product, please send an email (including your order number) to hello@paperandword.com with further information and detailed photos of the issue.

Alternatively you can use our contact page form

Unfortunately it’s not possible to combine orders as we have no way to record this on our system or within Royal Mail.If it is essential that your orders are combined, they will need to be cancelled and placed again as one.

Please email hello@paperandword.com with all of the order numbers so that we can help you with this! Alternatively you can use our contact page.

Yes! Head to our stockists page to find your nearest stockist.

All products are restocked regularly (except for our book sleeves which are all limited edition). You can set up a notification for a product on its page, so you will have an email the moment it’s back!

Alternatively, sign up to the mailing list, keep an eye on our socials or check back here periodically.

We add new products on an adhoc basis, with bigger collections dropping seasonally.

We also release a new book sleeve collection on the final Saturday of every month, with Secret Society members having access the day before.

Sleeves + care

Check out our super useful size guide!

The best way to clean your sleeves is to wipe with a damp cloth. We would not recommend putting them in the washer/dryer or ironing them as the wet heat makes the padding freak out a little.

New collections are planned on a monthly basis, but more often than not, a sleeve design won’t be restocked once sold out. To be the first to know if it ever is, sign up to the waitlist on the product page and you’ll be notified before we announce it on social media!

You can find out more about the materials we use for our sleeves and packaging on our sustainability page.

Collaborations, wholesale + PR

We are not currently able to offer customers any one-off custom sleeves.

If you are a wholesale customer and want an exclusive design for your shop, we may be able to do this! Get it contact via wholesale@paperandword.com

If you are a publisher, author etc wanting to collaborate for a custom sleeve, please get in touch with as much info as possible to hello@paperandword.com

Yes! Check out our wholesale page for more info

We love collaborating with others! Get in touch by sending your media pack + info to hello@paperandword.com.

That sounds awesome! If you think your products are appropriate for our shop, please drop an email to hello@paperandword.com with prices, photos, lead times etc, or a link to your Faire.

This sounds very exciting! Please drop an email with more info to hello@paperandword.com and Abby will come back to you as soon as possible.

Other questions

If you had an account with us on the old website (before 24th April 2024), you will need to create a new login! We were unable to move your accounts over as we changed hosting platforms.

A book sleeve is a padded fabric pocket used to prevent damage to books. Our book sleeves use a thick, soft padding to ensure book corners aren’t damaged when being pushed in. You can expect our book sleeves to be used over and over, for years to come!

Think of it as the big brass key that will unlock even more joy from the act of reading, with exclusive product access, behind the scenes opportunities, and a community of like-minded book lovers to fully nerd out with.

Find out more membership info on our Secret Society page.

We have a whole page dedicated to this, just for you!

We’re so glad you asked! Check out all our sustainability information here.

You can do this via our contact page, or email hello@paperandword.com !

Please make sure to include any necessary details like your order number, name etc.